Terms of Service

1. Agreement to These Terms

By creating an account, completing a purchase, or otherwise accessing or using the InvestorFlow software, website, course, or bonus materials (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

The Service is operated by:

2. The Service

InvestorFlow is a software-as-a-service (SaaS) platform that helps licensed real estate professionals evaluate and package investment-property opportunities, generate shareable deal reports, and build investor relationships. The Service also includes an onboarding course and bonus materials provided at the time of purchase.

InvestorFlow is not a licensed real estate brokerage, mortgage lender, investment adviser, or law firm. Nothing in the Service or its outputs constitutes legal, tax, investment, or financial advice. InvestorFlow does not guarantee that any specific property deal will close or that any investor relationship will result in a transaction.

InvestorFlow is not affiliated with, endorsed by, or a member of any Multiple Listing Service (MLS) or the National Association of REALTORS®. Realtor® is a registered trademark of the National Association of REALTORS®.

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age;
• Hold a valid real estate license in the jurisdiction(s) where you practice, to the extent required for your intended use of the Service; and
• Have the legal authority to enter into a binding agreement.

You are solely responsible for complying with all applicable laws, rules, and regulations governing your real estate practice, including but not limited to NAR Code of Ethics, state real estate licensing laws, MLS rules, brokerage policies, advertising regulations, and fair housing laws, when using the Service or any outputs it generates.

4. Accounts

You must provide accurate, complete, and current information when creating your account and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Each subscription covers one (1) user seat unless we expressly agree in writing to additional seats. You may not share your login credentials with others.

We reserve the right to refuse, suspend, or cap the number of accounts we accept, including enforcing the monthly onboarding cohort limit described on the sales page. We will notify you if we are unable to onboard you in a given period and will not charge you until onboarding is confirmed.

5. Subscriptions and Billing

5.1 Pricing

The Service is offered at the following subscription rates, as shown at checkout:

• Monthly plan: $117.00 per month, billed monthly.
• Annual plan (founding rate): $97.00 per month, billed annually as a lump sum.

Prices are in U.S. dollars. We reserve the right to change pricing for future billing periods with at least 30 days' notice. Your current-period price is locked until renewal.

5.2 Billing and Renewal

Subscriptions auto-renew at the end of each billing period (monthly or annual) at the then-current rate unless you cancel before the renewal date. Payment is processed by Stripe. By subscribing, you authorize Stripe to charge your payment method on a recurring basis.

5.3 Cancellation

To cancel your subscription, email support@support.getinvestorflow.com before your next renewal date. Your access continues through the end of the paid period. We do not prorate partial-period cancellations unless a refund is issued under Section 6.

5.4 Failed Payments

If a payment fails, we may retry the charge and will notify you by email. If payment is not resolved within a reasonable period, we may suspend or terminate your access until the account is brought current.

6. Guarantee and Refunds

6.1 The 6-Month Guarantee

If you follow the outlined plan created specifically for InvestorFlow Agents and do not develop at least three (3) active investor relationships within six (6) months using the system as taught, you may request a full refund of all subscription fees paid. We will issue the refund — no questions asked.

You keep all bonus materials (Ryan's Client Acquisition Process and any strategy session already completed) regardless of whether you request a refund.

6.2 How to Request a Refund

Email support@support.getinvestorflow.com with your account email and the subject line "Refund Request." Refunds are processed through Stripe to the original payment method within 5–10 business days of approval.

6.3 Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at support@support.getinvestorflow.com. We are committed to resolving disputes directly and promptly.

7. Bonuses

Subscribers receive two bonuses at no additional charge:

• Ryan's Client Acquisition Process — a downloadable PDF document available immediately upon purchase on the thank-you page.
• 30-Minute Strategy Session with Ryan Cook — a one-time, 30-minute video or phone call with Ryan Cook, bookable through Calendly at calendly.com/ryancook. The session is subject to Ryan's availability and calendar scheduling rules. An unused session does not entitle you to a cash refund on its own if your subscription is otherwise active; however, the session remains available to you throughout your active subscription period.

Both bonuses are yours to keep even if you request a refund under Section 6.

8. License to Use the Service

Subject to your compliance with these Terms and timely payment, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your paid subscription term for your own internal professional use.

You may not:

• Resell, sublicense, or share access to the Service with any third party;
• Scrape, copy, reverse engineer, decompile, or disassemble any part of the Service;
• Use the Service to build a competing product or service;
• Remove or alter any proprietary notices or labels; or
• Use the Service in any way that violates applicable law.

9. Customer Content

You retain ownership of all data, property information, and other content you input into the Service ("Customer Content"). By using the Service, you grant PRIME Coaching LLC a limited, non-exclusive license to host, process, and display your Customer Content solely to provide the Service to you.

You represent and warrant that: (a) you have the right to input the Customer Content; (b) the Customer Content does not violate any MLS rules, third-party rights, or privacy laws; and (c) the Customer Content does not include any unlawful material.

10. Acceptable Use

You agree not to use the Service:

• For any unlawful purpose or in violation of any applicable law or regulation;
• In a manner that violates fair housing laws or anti-discrimination regulations;
• To send unsolicited commercial email (spam) or engage in any deceptive marketing;
• To scrape, harvest, or collect data from third-party websites in violation of those websites' terms of service;
• To harass, abuse, or harm any other person, including our team members; or
• To interfere with or disrupt the integrity or performance of the Service.

11. Results Disclaimer

The guarantee described in Section 6 — developing at least three active investor relationships within six months by following the InvestorFlow plan — describes the conditions for a full refund. It is not a representation that every subscriber will achieve this result or any specific income level.

Actual results depend on your market, your effort, your compliance with the plan, local economic conditions, and other factors outside our control. We do not guarantee any specific level of income, commissions, closings, or investor relationships beyond the refund policy stated in Section 6.

12. Intellectual Property

The InvestorFlow name, logo, software, onboarding course, bonus materials, and all related content and technology are owned by PRIME Coaching LLC and protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership rights to you.

Realtor® is a registered trademark of the National Association of REALTORS®. PRIME Coaching LLC is not affiliated with, endorsed by, or a member of NAR unless separately and expressly stated.

13. Third-Party Services

The Service integrates with or links to third-party services including Stripe (payment processing), Calendly (scheduling), and various hosting and email delivery providers. Your use of those services is governed by their respective terms of service and privacy policies. We are not responsible for the practices or content of third-party services.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY PROPERTY DATA OR ANALYSIS GENERATED BY THE SERVICE.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRIME COACHING LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOST COMMISSIONS, LOST DEALS, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, PRIME COACHING LLC'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law.

16. Indemnification

You agree to defend, indemnify, and hold harmless PRIME Coaching LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) any listings, marketing materials, or communications you create or distribute using outputs from the Service; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right.

17. Suspension and Termination

We may suspend or terminate your access to the Service immediately, with or without notice, if: (a) you fail to pay any amount due; (b) you violate any provision of these Terms; (c) your use of the Service poses a legal, security, or reputational risk to us or other users; or (d) we are required to do so by law.

You may cancel your subscription at any time by emailing support@support.getinvestorflow.com. Upon cancellation, your access continues through the end of the current paid period unless a refund is issued, in which case access terminates upon refund processing.

Sections that by their nature should survive termination (including Sections 8, 11, 12, 14, 15, 16, 18, and 19) shall survive.

18. Changes to the Service and These Terms

We may modify the Service, add or remove features, or update these Terms at any time. For material changes to these Terms, we will post the updated Terms on this page with a new effective date and, where practicable, notify you by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

19. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction in those courts, except where prohibited by applicable law.

20. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and PRIME Coaching LLC regarding the Service and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
• No Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Notices: Notices to us should be sent to the address in Section 21. We will send notices to you at the email address associated with your account.

21. Contact Us

For legal or general inquiries:

For product support: support@support.getinvestorflow.com