Privacy Policy

1. Who We Are

This Privacy Policy applies to PRIME Coaching LLC, doing business as InvestorFlow ("InvestorFlow," "we," "us," or "our"). Our principal place of business is:

We operate the websites getinvestorflow.com and think.getinvestorflow.com (collectively, the "Sites") and the InvestorFlow software application (the "App").

Privacy inquiries: support@primeagenthub.com

Product support: support@support.getinvestorflow.com

2. Scope of This Policy

This policy covers how we collect, use, share, and protect personal information when you:

• Visit or use our Sites (including the sales page and thank-you page);
• Create an account or log in to the App;
• Complete a purchase through our checkout (powered by Stripe);
• Access onboarding materials, bonus documents, or course content; and
• Contact us by email or through any support channel.

This policy does not cover the practices of third-party services we link to (such as Stripe or Calendly), which have their own privacy policies.

3. Information We Collect

3.1 Account Information

When you create an account, we collect your name, email address, password or authentication credentials (stored in hashed form), and any brokerage name or market area you choose to provide.

3.2 Billing Information

Payments are processed by Stripe, Inc. We do not receive or store your full credit card number, CVV, or bank account details. We receive a transaction confirmation, the last four digits of your card, card type, billing name, and billing zip code from Stripe for record-keeping.

3.3 Usage Information

We automatically collect information about how you use the Sites and App, including login timestamps, features accessed, pages viewed, session duration, device type and operating system, browser type and version, IP address, and approximate geographic location derived from IP address.

3.4 Customer Content

When you use InvestorFlow to evaluate properties, you may enter or upload property addresses, financial inputs, notes, and other data (collectively, "Customer Content"). We treat Customer Content as confidential. We do not sell or share it except as needed to provide the service to you.

3.5 Communications

When you contact our support team, we collect the content of your messages and any attachments. If you book a strategy session through Calendly, Calendly collects your scheduling information directly and acts as a separate data controller or processor under its own privacy policy.

3.6 Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate the Sites, remember your login session, and analyze usage. See Section 7 (Cookies) for more detail.

4. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide access to the App;
• Process your subscription payment and manage renewals and cancellations;
• Deliver onboarding materials, bonus documents, and course content;
• Send transactional emails (login credentials, receipts, onboarding steps, support replies);
• Respond to your support requests;
• Monitor and improve the performance, security, and reliability of the Sites and App;
• Comply with legal obligations and enforce our Terms of Service; and
• Send marketing or product update emails where you have consented or where permitted by applicable law, with an easy opt-out in every message.

We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

5. Legal Bases for Processing (GDPR / UK GDPR)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:

• Contract: Processing necessary to provide the service you purchased.
• Legitimate Interests: Fraud prevention, security, improving the product, and communicating service updates — where our interests are not overridden by your rights.
• Consent: Marketing emails where required by law; cookies beyond strictly necessary ones.
• Legal Obligation: Compliance with applicable laws and regulations.

6. How We Share Your Information

We do not sell your personal information. We share information only in these circumstances:

• Stripe: To process payments. Stripe's privacy policy governs its handling of your payment data.
• Hosting, authentication, and email vendors: Third-party service providers that host the App, manage authentication, and send transactional email on our behalf, under data processing agreements.
• Calendly: If you choose to book a strategy session, Calendly receives your name and email to schedule the appointment. Calendly's privacy policy applies.
• Professional advisors: Attorneys, accountants, and auditors under confidentiality obligations.
• Legal requirements: When required by law, subpoena, court order, or to protect the rights, property, or safety of InvestorFlow, our users, or the public.
• Business transfer: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

7. Cookies

We use two categories of cookies:

• Essential cookies: Required for login sessions, security, and basic site functionality. These cannot be disabled without breaking the service.
• Analytics cookies: Used to understand how visitors use the Sites so we can improve them. These are optional.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Blocking essential cookies will prevent you from logging in. To opt out of analytics tracking, use your browser's privacy settings or a browser extension that blocks tracking scripts.

8. Data Retention

We retain your personal information for as long as your account is active. After you cancel or we close your account, we retain billing records and transaction history for at least seven years as required by law and for dispute resolution. We delete or anonymize account and usage data within 90 days of a verified deletion request, except where retention is required by law.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted transmission (TLS), hashed password storage, and access controls limited to personnel who need the information to do their jobs.

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you and applicable authorities as required by law if we become aware of a breach affecting your personal information.

10. Your Rights

10.1 All Users

You may request to access, correct, or delete the personal information we hold about you by emailing support@primeagenthub.com. We will respond within 30 days. We may need to verify your identity before fulfilling the request.

10.2 California Residents (CCPA / CPRA)

California residents have the right to:

• Know what personal information we collect, use, disclose, and sell;
• Delete personal information we hold about you (subject to exceptions);
• Correct inaccurate personal information;
• Opt out of the sale or sharing of personal information for cross-context behavioral advertising.

We do not sell personal information and do not share it for cross-context behavioral advertising. To exercise your other CCPA rights, email support@primeagenthub.com. We will not discriminate against you for exercising your privacy rights.

10.3 EU / UK Residents (GDPR / UK GDPR)

If you are in the EEA or UK, you have the rights to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to lodge a complaint with your local supervisory authority. To exercise these rights, contact us at support@primeagenthub.com.

11. Children

InvestorFlow is not directed at anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us at support@primeagenthub.com and we will delete it promptly.

12. International Transfers

InvestorFlow is based in the United States and processes data in the United States. If you access the service from outside the U.S., your information will be transferred to and processed in the U.S., which may have data protection laws different from those in your country. By using the service, you acknowledge this transfer.

13. Do Not Track / Global Privacy Control

Some browsers send a "Do Not Track" signal. We do not currently respond to Do Not Track signals. However, because we do not sell personal information or share it for cross-context behavioral advertising, honoring a Global Privacy Control (GPC) signal does not change our practices — we already do not engage in the activities GPC is designed to opt out of.

14. Third-Party Links

Our Sites and App may contain links to third-party websites and services, including getinvestorflow.com, Stripe's checkout, Calendly's scheduling pages, and document viewer links for bonus materials. These third parties have their own privacy policies and practices. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a new "Last updated" date and, where appropriate, notify you by email. Your continued use of the Sites or App after changes are posted constitutes your acceptance of the updated policy.

16. Contact Us

For privacy questions, requests, or complaints:

For product support: support@support.getinvestorflow.com